These terms and conditions of website use (Terms) apply to your use of https://www.ilmassessment.com (the Site). By accessing the Site, you agree to abide by these Terms.

1. Information about us

The Site is operated by The City and Guilds of London Institute (we or our or us) on behalf of the ILM brand. We are a body incorporated by Royal Charter and registered as a charity in England and Wales (Reg. No. 312832) and in Scotland (Reg. No. SC039576). Our registered office is located at 1 Giltspur Street, London EC1A 9DD. Our VAT number is 788 6564 55. We are regulated by OFQUAL.

2. Personal information

a. If we process any personal information about you, we will do so in accordance with our Group privacy policy, as displayed on the City and Guilds main website (see footer) http://www.cityandguilds.com/

3. Accessing the Site

a. We may suspend, amend, or withdraw any service or content provided on or through the Site without notice.

a. We may restrict access to the Site (in whole or part) to users who have registered with us.

i. If you choose, or are provided with, a user name, password or other piece of security information, you must treat such information as confidential. We may disable any user name or password at any time if, in our reasonable opinion, you are in breach of these Terms.

4. Intellectual Property Rights

a. We are the owner, or authorised licensee, of all intellectual property rights in the Site and the content them. Such works are protected by copyright law and treaties throughout the world. All such rights are reserved.

a. Content available on the Site may be viewed, listened to, downloaded, and printed for your own personal, non-commercial, use only.

a. Content available on the Site may be viewed, listened to, downloaded, and printed for your own personal, non-commercial, use only.

i. You may not use any content available on the Site for any other purpose, and in particular no commercial purpose, without first obtaining written consent from us to do so.

ii. If you wish to enquire about using any content on the Site, please contact communications@i-l-m.com

5. Trade Marks

a. ‘City & Guilds Group’, ‘City & Guilds’, ‘ILM’ are registered trademarks of The City and Guilds of London Institute, and may not be used, in any way, without first obtaining a written trade mark license from us. If you wish to enquire about using a trade mark owned by us, please contact communications@i-l-m.com

6. Linking to the Site

a. You may link to a Site home page, provided you do not do so in a way that suggests any form of association, approval, or endorsement by us, or any member of the City & Guilds Group where none exists.

a. The Site may not be framed on any other website.

7. Links from the Site

a. Links from the Site to third party websites are provided for reference only. We have no control over the contents or availability of those websites, and accept no responsibility for them.

8. Our Liability

a. The content available on the Site is provided for your general information purposes only and to inform you about us, our products and services, news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

a. To the extent permitted by law, we expressly exclude:

a. To the extent permitted by law, we expressly exclude:

i. all conditions, warranties, and all other term which might otherwise be implied by statute, common law, or the law of equity;

i. any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with the Site and/or in connection with the use, or inability to use, the Site, including (without limitation) any liability for loss of: income or revenue; business; profit; contracts; anticipated savings; data; goodwill; management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This provision does not affect our liability for death or personal injury caused by our negligence, liability for misrepresentation or fraudulent misrepresentation; or any other liability which cannot be excluded or limited under applicable law.

9. Viruses

a. You must not misuse the Site by knowingly introducing computer viruses or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored, or any server, computer or database connected to the Site.

a. We will not be liable for any loss or damage caused by any virus or other malicious or technologically harmful material that may infect your computer equipment due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.

10. Variation

a. We may vary these Terms from time to time. Please ensure that you review these Terms regularly as you will be deemed to have accepted a variation if you continue to use the Site after any variation has been posted.

11. Contacting Us

a. If you have any concerns about content which appears on the Site, please contact communications@i-l-m.com

12. Applicable Law

a. These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the law of England and Wales.

Introduction

The City & Guilds Group is committed to data security and the fair and transparent processing of personal data. This privacy policy (Policy) sets out how we will treat the personal data which you provide to us in compliance with applicable data protection law, in particular the General Data Protection Regulation (EU) 2016/679 (GDPR).

Please read this Policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal data, your rights in relation to your personal data, how to contact us and supervisory authorities in the event that you would like to report a concern about the way in which we process your data.

Who are we?

The City and Guilds of London Institute is a charity incorporated by Royal Charter, with registered charity number 312832 (England and Wales) and SC039576 (Scotland) (City & Guilds). Our registered address is 1 Giltspur Street, London EC1A 9DD.

For the purposes of the GDPR, City & Guilds is the ‘controller’ of the personal data you provide to us or one of our associated companies (together the City & Guilds Group).

The Data Protection Officer for the City & Guilds Group is David Miller, Director of Legal. You may contact him by sending an email to gdpr@cityandguilds.com

City & Guilds owns and operates ILMA. This Policy, together with ILM Assessment Portal terms of use and any other documents referred to in them, sets out the basis on which City & Guilds processes personal data.

What personal data do we collect?

Information we receive from you

We collect your name and a unique identified number. We may also collect other personal data if required to administer our quality assurance processes, investigations, complaints and appeals.

Information we receive from other sources

We may also receive information about you if you use any of the other websites we operate or the other services we provide.

If you are a tutor or staff of one of our customers we may also receive information about you from your centre, training provider, or employer when they register to receive products and/or services form us.

Information about other people

If you provide information to us about any person other than yourself, such as learners, apprentices, colleagues or your suppliers, you must ensure that they understand how their information will be used, and that they have given their permission for you to disclose it to us and for you to allow us, and our outsourced service providers, to use it.

Where you are providing information to us about your learners or your apprentices, you have directed to them to the ILM Learner privacy policy available at https://www.i-l-m.com/privacy/learnerpersonaldata .

How do we use your personal data?

We may use your personal data where this is necessary to pursue our legitimate interests as a provider of training, assessment, and certification products and/or services, including to:

- provide you with products and/or services which you have registered or have been registered for;
- undertake administration in relation to products and/or services which you have registered or have been registered for;
- provide you with a certificate, credential or other record of learning;
- contact you directly in relation to our quality assurance processes, investigations, appeals, and complaints;
- contact you directly in relation to new and existing products, services, news, awards and events offered by City & Guilds or a member of the City & Guilds Group;
- assess and provide reasonable adjustments in relation to your learning or assessment where requested.

We may also process your personal data if required by law, including to respond to requests by government or law enforcement authorities, or for the prevention of crime or fraud.

Who do we share your personal data with?

We may share your personal data with relevant third parties, where necessary, in relation to your learning, assessment, or certification, including:

- regulatory authoritites, sector skills councils and similar industry bodies;
- consortiums, authorised representatives, and partners; and
- employer providers, centres, training providers, awarding bodies and similar third parties.

We may also share your personal data with trusted third party service providers including:

- legal and other professional advisers, consultants, and professional experts;
- service providers contracted to us in connection with provision of learning, assessement, and training products and services such as markers, moderators, assessors, certification or credentialing providers, IT services and customer relationship management services; and
- analytics and search engine providers that assist us in the improvement and optimisation of our website.

We will ensure there is a contract in place with such third parties which include obligations in relation to the confidentiality, security, and lawful processing of any personal data shared with them.

Where a third party recipient is located outside the European Economic Area, we will ensure that the transfer of personal data is protected by appropriate safeguards, including the use of standard data protection clauses adopted or approved by the Commission where the Commission does not believe that the country has adequate data protection laws.

We may also share your personal data with members of the City & Guilds Group. You can read more about our group companies at https://www.cityandguildsgroup.com .

We take all reasonable steps to ensure that our staff protect your personal data and are aware of their information security obligations. We limit access to your personal data to those who have a genuine business need to know it.

We may also share personal data with law enforcement or other authorities if required by applicable law.

How long will we keep your personal data?

We will retain personal data relating to your learning, assessment, and certification to enable us to provide information about learning or a replacement certificate.

We will retain personal data relating to our quality assurance processes, appeals, or investigations for a maximum period of seven years to ensure we are able to comply with any contractual, legal, audit and other regulatory requirements, or any orders from competent courts or authorities.

Where do we store your personal data and how it is protected?

We take reasonable steps to protect your personal data from loss or destruction.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Where you have a username or password (or other identification information) which enables you to access certain services or parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our site; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access

Your rights

Under the GDPR, you have various rights with respect to our use of your personal data:

Right to Access

You have the right to request a copy of the personal data that we hold about you by contacting us at the email or postal address given below. Please include with your request information that will enable us to verify your identity. We will respond with 30 days of request. Please note that there are exceptions to this right. We may be unable to make all information available to you if, for example, making the information available to you would reveal personal data about another person, if we are legally prevented from disclosing such information. Or if your request is manifestly unfounded or excessive.

Right to rectification

We aim to keep your personal data accurate and complete. We encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.

Right to erasure

You have the right to request the deletion of your personal data where, for example, the personal data are no longer necessary for the purposes for which they were collected, where you withdraw your consent to processing, where there is no overriding legitimate interest for us to continue to process your personal data, or your personal data has been unlawfully processed. If you would like to request that your personal data is erased, please contact us using the contact details provided below.

Right to object

In certain circumstances, you have the right to object to the processing of your personal data where, for example, your personal data is being processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for direct marketing purposes. If you would like to object to the pressing of your personal data, please contact us using the contact details provided below.

Right to restrict processing

In certain circumstances, you have the right to request that we restrict the further processing of your personal data. This right arises where, for example, you have contested the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful and you elect that processing is restricted rather than deleted. Please contact us using the contact details provided below.

Right to data portability

In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format. This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract, and processing is carried out by automated means. If you would like to request that your personal data is ported to you, please contact us using the contact details provided below.

Please note that the GDPR sets out exceptions to these rights. If we are unable to comply with your request due to an exception we will explain this to you in our response.

Contact

If you would like to contact us about this Policy, our use of your personal data, or about exercising any of your rights, please contact us by email at gdpr@cityandguilds.com or by writing to us at: Data Protection Officer, City & Guilds, 1 Giltspur Street, London EC1A 9DD.

Complaints

If you believe that your data protection rights may have been breached, and we have been unable to resolve your concern, you may lodge a complaint the applicable supervisory authority or to seek a remedy through the courts. Please visit https://ico.org.uk/concerns/for more information on how to report a concern to the UK Information Commissioner’s Office.

Changes to our Policy

Any changes we may make to our Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Policy.